What is Hiravi?

Hiravi is a modern demi-fine jewellery brand offering elegant, long-lasting, and anti-tarnish pieces crafted from premium materials and advanced plating technology. Each piece is designed to bring you the beauty of fine jewellery at an accessible price.

How can I place an order on Hiravi?

Simply browse through our collection, select your favorite items, and click on ‘Add to Cart.’ Proceed to checkout, fill in your shipping details, and complete the payment to confirm your order.

What payment methods do you accept?

We accept debit/credit cards, UPI, net banking, wallets, and Cash on Delivery (COD) in selected service areas.

How long does delivery take?

Orders are typically delivered within 4-7 business days, depending on your location. You’ll receive a tracking link once your order is shipped.

Can I track my order?

Yes! Once your order is shipped, you’ll receive an email or SMS with a tracking link so you can check your delivery status anytime.

Can I return or refund my jewellery?

Yes, if you receive a damaged or defective product, please contact us within 24 hours of delivery for a return or refund.

How should I care for my Hiravi jewellery?

Keep your jewellery away from water, perfume, and chemicals. Store each piece separately in a soft pouch or box to maintain its shine and prevent tarnishing.

Do you offer international shipping?

Yes! Hiravi ships to selected international locations. Please note the following details for international orders:
Shipping Charges & Delivery Time:
  • Shipping fees vary depending on the country and the weight of your order.
  • Estimated delivery time is 10-15 business days, depending on your location and customs processing.

Customs & Import Duties:

  • Buyers are responsible for any customs duties, import taxes, or local government fees that may apply in their country.
  • These charges are not included in the product price or shipping fees and must be paid directly to the courier or customs office.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your package until it reaches your country and local courier.

Delivery Issues:

  • Hiravi is responsible for shipping the package to the international courier.
  • Delays due to customs clearance or local courier services are beyond Hiravi’s control.

Returns & Exchanges:

Return of International orders not allowed. Still if you wish to proceed with return, kindly note we do not offer Freight to Collect (FTC) service for the articles returned to us. The cost of return (Shipping and Other charges, if any) must be borne by the customer.

Is your jewellery hypoallergenic and safe for sensitive skin?

Yes, all Hiravi’s products are nickel-free and lead-free, making them safe for sensitive skin and daily use.

How can I contact Hiravi’s support team?

You can reach us via email at info@thehiravi.com or send a message on Instagram or WhatsApp +91 8279-288799. Our support team replies within 24 hours on working days.