At Hiravi, we believe every piece of jewellery should bring joy the moment it reaches you. If something goes wrong—like receiving a damaged product or a wrong item—we’ve got you covered with a simple, hassle-free Return and Refund process.
How It Works:
- The issue must be reported within 24 hours of delivery.
- A Full Unboxing Video Is Mandatory.
- The video must start from the sealed package and clearly show the Shipping Label, Invoice, and product condition without any edits, cuts and filters.
- This ensures we understand the problem perfectly and can process your refund without delay.
Eligibility for Returns:
- Damaged items or wrong products received.
- Non-Returnable Situations:
- Products reported after 24 hours.
- Damage caused by mishandling after delivery.
Easy Return Steps:
- Contact our support team at [Gmail = Info@thehiravi.com /Contact number = 8279288799] within 24 hours of delivery.
- Share the video proof clearly showing the issue.
- Follow our simple instructions to return the item safely.
Refunds Made Simple:
- Once we receive and inspect your returned item, your refund will be processed within 7 – 8 business days.
- Refunds will be credited to the original payment method.
- Shipping charges, if any, are non-refundable.
A Few Friendly Notes:
- No video proof? No problem—but we cannot process returns without it.
- Please pack the product securely for the return to prevent further damage.